Mosgortrans service of forgotten things. Lost & Found: how to find a thing forgotten in transport. Where to look for forgotten things

Since the beginning of December last year, 312 items forgotten by passengers have been found in the capital's buses, trolleybuses and trams. For each episode, an inspection was carried out, operational services went to the scene of the incident.

“When leaving the car, do not forget your things!” reminds us of a pleasant voice in the subway trains. And yet we often leave our belongings in the subway, and even more so in buses and trams, trains and planes, and then rush about, trying to return what we have acquired through overwork. “Orphaned” most often are bags, umbrellas, tubes, backpacks, cameras and ... bags with removable shoes.

According to Boris Tkachuk, First Deputy General Director of Mosgortrans, in winter and spring, the number of things forgotten by schoolchildren and students increases, and this leads to flight delays. Since the beginning of December, buses, trolleybuses and trams have been late for a total of 15 hours due to the discovery of unknown objects in the salons.

Explosives among the "losses" are extremely rare, but there is still a chance of their occurrence. Therefore, if you find, for example, a package in the cabin, and its owner is gone, do not approach the object, do not touch it and immediately report the find to the driver. If the action takes place in the subway, contact the driver using the call button (it is located near each door in the car). The operational services will immediately arrive, who will find out whether the suspicious bundle is an explosive device or is it just a pair of underpants in a bag.

Information about forgotten things in the subway:+7 495 622-20-85. The warehouse of forgotten things is located at the Kotelniki station (the eastern vestibule is the first car from the center).

Working hours of the Lost and Lost Property Store: daily from 8:00 to 20:00.

All things found at metro stations, in lobbies or in electric train cars are transferred to the warehouse of forgotten things. When a forgotten item is found, the station duty officer, in the presence of an ATC officer, makes an inventory of the contents, the data is entered in a special form. Further, the forgotten item, together with the form, is transferred to the warehouse of forgotten things, where the contents are checked again in accordance with the list. Items are stored for six months. Upon receipt of their belongings, the passenger must present an identity document and fill out an application.

About forgotten documents

Personal documents (passport, policy, driver's license, student card, etc.) to the warehouse do not arrive, but immediately handed over to the police.
The group for work with found documents of the Central Information Center of the Main Directorate of the Ministry of Internal Affairs of Russia for Moscow (desk of found and found) is located at the address: 2nd Kolobovsky lane, 8, tel.: +7 495 694-86-20. Reception hours of citizens: Mon-Thu from 10:00 to 17:00, Fri from 10:00 to 16:00, Sat and Sun - day off.

Since the beginning of the year, passengers have forgotten their belongings in the cabins of buses, trolleybuses and trams 323 times. Among the most common finds are bags and bags with personal items, school backpacks, umbrellas, hats and gloves.

Forgotten things are a common cause of public transport delays. To check them, they call operational services that ensure security. This year, buses, trolleybuses and trams stood idle for more than 27 hours due to things left by passengers.

Mosgortrans regularly instructs drivers on how to behave in emergency situations, including when an ownerless item is found in the cabin. “At the same time, we ask all users of urban transport to be careful about their property while traveling, and if you find things left on a bus, tram or trolleybus, immediately inform the driver about this,” said Evgeny Mikhailov, General Director of Mosgortrans.

How and where to findthings lost in transport?

By bus, trolleybus, tram

If you have lost something in ground transport, you should contact the dispatcher of the park or route depot. Forgotten things the driver hands over at the final station. As a rule, a day later they are sent from the control room of the park or depot to the central warehouse of forgotten things of Mosgortrans. They charge a fee for storage - 12 rubles 46 kopecks per day for one place.

To get the forgotten things, you need to write a statement indicating the date, approximate time of the loss and the number of the route of the ground urban transport, as well as a brief description of the item and hand it over to the employee of the warehouse of forgotten things. You must have an identity document with you. Lost wallets will also be given out at the warehouse, and money at the checkout. Passports and other documents are handed over according to the inventory to the Lost and Found Documents of the Central Internal Affairs Directorate. For three days, the warehouse employee tries to contact the owner of the passport or other documents that can be used to establish the contact details of the owner.

In a fixed-route taxi

Items left on the buses of JSC "Group "Autoline"" end up in the warehouse of forgotten things. The application can be sent on the company's website. Upon receipt, you must pay all payments due to the company (for storage, packaging, transportation at the rate of found baggage and publication of an announcement, if any) and issue a receipt for receiving things. Documents stay in the warehouse for five days, things for three months. When the period for storing documents expires, they are transferred to the bureau of documents found and found at the Main Department of Internal Affairs of Moscow on Novoslobodskaya Street, 57/65.

In the underground

Items found in carriages, at stations and in lobbies are sent to the lost things warehouse. They are stored for three months, and then transferred to the State Fund. Forgotten personal documents (passport, policy, driver's license, student card, etc.) are immediately handed over to the police.

The Moscow metro wants to create a search for forgotten things. A search request can be left on the subway portal.

On trains and aeroexpresses

Forgotten things are transferred to the head of the station or station of the final destination of the train. In case of loss, contact the station attendant. Aeroexpress publishes information about items found on trains on Instagram or in the permanent Lost & Found section on the company’s pages in

Forget the TV on the bus! Do you think from the category of fantasy? And here it is not. And such cases happened in Khabarovsk, they told us in the control room. This is, of course, an exception. Much more often, citizens leave glasses, gloves, scarves and ... products in transport.

“Last year, two men left a TV in the passenger compartment of the bus,” they told us in the control room of the Khabarovsk intersectoral navigation and information center. — Small, in a box. They put it next to the seat, and, apparently, started talking to each other, got off at their stop. Everything worked out, they remembered the loss in a timely manner, contacted us, and we were the carrier. The TV was returned.

There was also an interesting incident on the eve of March 8, dispatchers recall. The man bought his wife a laptop as a gift and safely left it in the bus. He did not remember the tail number of the car, and he remembered about the gift for his wife only a few hours later, he called the control room. They say the poor fellow never found his laptop. Some of the passengers, most likely, discovered it earlier.

By the way, according to dispatchers, citizens have become less likely to forget things in the salons, but their number has not changed with the onset of autumn and winter. Scarves, gloves, hats, bags with removable shoes - forgetful citizens leave on the seats, and they just drop them in the hustle and bustle. In the summer, glasses, books, magazines, children's caps and sandals are in the lead in the list of lost items.

— It happens that products are forgotten. For example, food containers, pies and buns. A couple of times we found whole bags of groceries in the salon. Apparently, someone was returning home from the store,” recalls Marina Belenkaya, the conductor of route No. 8. “We usually carry these things with us during the day, in case the owner returns. If not, we throw it away - the products spoil.

Meanwhile, in half the cases, according to the conductors, the owners still manage to find their things - they catch up with the bus if they immediately remember the loss or contact the carrier and pick up their luggage already in the garage where the bus spends the night. It happens and vice versa, things find their owners. So, according to dispatchers, if someone's documents and a phone are found in the cabin, they will definitely try to contact the owner or try to find him through social networks. Thus, we have already managed to return several mobile phones.

Nevertheless, most people do not know where to turn if they left the right thing in public transport - a trolleybus, bus or minibus, because there is no general service of finds in Khabarovsk.

“In general, things forgotten in buses, trams and trolleybuses, if they were noticed by the conductor or driver, are transferred to the carrier - a private entrepreneur or to MUP GET,” the dispatcher explained. - If something is left in the cabin, you should call the Khabarovsk Intersectoral Navigation and Information Center by phone 91-02-07, inform the route, the bus number and the date of the trip. We will inform whose itinerary was, and then the owner will have to contact the carrier himself and find out about the forgotten item from him.

You can report things forgotten or found in transport by phone: 32-85-02, 45-73-15 and 46-12-45.

However, it happens that forgotten things do not reach the driver or conductor at all. As in the case of a laptop, they can be picked up by another passenger. Then, of course, the chances of finding gloves, a bag or a gadget are minimal. Unless the finder publishes an ad on the Internet. Today there are several thematic groups in different social networks.

• “I won’t give up my passport!” - Rules for collateral at rental points, ”read the material.

Residents of the Moscow region are losing credit cards, passports, musical instruments and pets.

The passenger got off the bus, and his personal belongings went on - perhaps each of us has been in such a situation. If gloves and mittens can still be attributed to consumables, then returning documents and a phone is a matter of principle. What is most often lost in transport by residents of the Moscow region and what needs to be done so that the thing returns back to the owner, our correspondent figured out.

THE MAN IS SCATTERED

As they say in Mostransavto, the largest public bus carrier of the Moscow region, the peak of losses falls on the New Year holidays. Most often, bank cards, documents, travel cards, passports, mittens, gloves and hats are lost. At the beginning of the school year, school and student backpacks, bags with removable shoes are often found among the finds - in 2018, more than two dozen of them were found in buses.

In trains last year, musical instruments were often forgotten: ukuleles (a miniature guitar. - Approx. ed.), classical and bass guitars. And in December and early January, New Year's gifts appeared in the top of the rating of forgotten things, which never reached the addressees.

I RELY ON THE CONDUCTOR

Confused best friends are conductors. Thanks to them, things are returned to the owner promptly and without unnecessary bureaucracy. Lucky, as a rule, those who lose things along with documents - it's easier to find the owner.

For example, a pensioner from Sergiev Posad was given back not only documents forgotten on the bus, but also 40,000 rubles. along with the products. The loss was found by the driver of route No. 46 Vladimir Kuznetsov and conductor Valentina Kantemir. They delivered a shopping bag forgotten on the bus directly to the home of an elderly woman, having previously specified the address in her passport.

RETURN RULES

Alas, the conductors are not magicians, and there are none at all in suburban electric trains. Therefore, forgotten things often migrate to control rooms and wait for their owners there. Each category of public transport has its own rules for the return of lost property.

In case of loss of luggage in the cabin of the bus or at the bus station, the passenger can contact the dispatch service of the branch to which the route belongs, Mostransavto said. - Upon receipt of a forgotten item, the passenger must present a document and sign in a special journal. And minor passengers pick up things accompanied by their parents.

We do not store things left on the trains,” Sofya Popova, spokeswoman for the Central Suburban Passenger Company, admitted. - Immediately after detection, we transfer them to the linear divisions of the Department of Transport of the Ministry of Internal Affairs of Russia for the Central Federal District. That's where you should go.

SHARE SOCIAL NETWORKS

There are groups on social networks to search for lost ones, and they work very effectively. Alexey Kulikov from Orekhovo-Zuyevo forgot his bass guitar on January 20 in the Gorky train: he got off at the Krutoe station, and the instrument went to Petushki. A week after Aleksey posted an ad about the loss in the public “Forgotten things in Moscow trains”, the phone rang.

A girl called me and said that she had found the tool and was ready to return it to me, - said Alexey. - I'm happy! For me, this guitar is a way to realize a long-standing dream of creating my own rock band, and the loss of such an important instrument for the ensemble would be a big blow.

WHERE TO LOOK FOR FORGOTTEN ITEMS

Dispatch services of Mostransavto branches (mostransavto.ru section "Schedules")

Linear subdivisions of the Department of Transport of the Ministry of Internal Affairs of Russia for the Central Federal District (tsfout.mvd.rf / struktura / podrazdeleniya)