Punta Cana , Dominican Republic

Hotel Grand Bahia Principe Punta Cana

The luxury hotel complex Grand Bahia Principe Punta Cana 5* consists of two hotels Bahia Principe Bavaro and Bahia Principe Punta Cana of the Bahia Principe Club Premier, which is located a short distance from the beach. The Grand Bahia Principe Punta Cana 5* hotel offers its guests a carefree holiday on a gorgeous snow-white beach. The professional animation team of the Grand Bahia Principe Punta Cana 5* hotel provides daytime entertainment programs at the main pool and on the beach, and evening shows are held at the Tropicana Theater. Large territory, comfortable rooms, excellent food and a lot of entertainment will provide guests of the Grand Bahia Principe Punta Cana 5* hotel with an unforgettable vacation in a tropical paradise. For the convenience of moving guests, a bus runs around the territory of the Grand Bahia Principe Punta Cana 5* hotel. The Grand Bahia Principe Punta Cana 5* hotel is perfect for a family holiday with children, as well as for wedding ceremonies and banquets.

Location of the Grand Bahia Principe Punta Cana Hotel

Hotel Grand Bahia Principe Punta Cana 5* is located 20 km from Punta Cana Airport and 70 km from La Romana Airport, on the Atlantic coast.

Rooms at the Grand Bahia Principe Punta Cana Hotel

The Grand Bahia Principe Punta Cana 5* hotel offers its guests luxurious rooms of various categories, equipped with all modern amenities, conducive to a comfortable and carefree holiday.

Junior suite

Rooms located at the greatest distance from the beach. The room has a balcony or terrace, 1 double or 2 single beds, air conditioning, ceiling fan, TV, coffee maker, iron and ironing board, bathroom with bathtub and bath amenities, hair dryer, magnifying mirror, minibar.

Junior suite superior

297 rooms with an area of ​​43 sq. m. The room has: a balcony or terrace, a bedroom with 1 double or two single beds and a separate living area, a sofa, air conditioning, a ceiling fan, a TV, a coffee maker, an iron and ironing board, a bathroom with a bathtub and bath amenities, a hairdryer, magnifying mirror, minibar.

Club golden

384 rooms with an area of ​​43 sq. m., are located closest to the sea. Features: balcony or terrace, bedroom with 1 double or 2 single beds and separate living area, sofa, air conditioning, ceiling fan, TV, coffee maker, iron and ironing board, bathroom with bathtub, separate shower, bath amenities, hair dryer, magnifying mirror, minibar, safe, telephone. Guests of these rooms are additionally provided with: separate registration, free in-room safe, bathrobes and slippers, beach towels in the room, 24-hour room service, turndown service, Internet access and 4 dinners in a’la carte restaurants during their stay.

Restaurants, bars

For the comfort of guests, the Grand Bahia Principe Punta Cana 5* hotel has 3 restaurants offering buffet meals, as well as 7 a'la carte restaurants: Mexican, Italian, Japanese, French, Mediterranean, grill restaurant, and a restaurant , offering a variety of seafood dishes.

The restaurants of the Grand Bahia Principe Punta Cana 5* hotel have a strict dress code.

During the day, guests of the Grand Bahia Principe Punta Cana 5* hotel can have a pleasant time in 10 bars offering a large selection of soft, alcoholic and non-alcoholic drinks and light snacks.

Swimming pools

Guests of the Grand Bahia Principe Punta Cana 5* hotel can refresh themselves and swim in 2 fresh water swimming pools with a section for children.

For business

For guests, the Grand Bahia Principe Punta Cana 5* hotel has an equipped conference room that can accommodate up to 300 people.

Hotel services

• laundry
• shop
• car rental
• Internet
• Internet cafe
• conference hall

In the room

• room service
• telephone
• TV
• free minibar
• tea and coffee set
• coffee machine
• paid safe in the room
• robes, slippers
• individual air conditioner

Entertainment

• animation
• disco
• casino

For children

• kids club
• animation for children
• disco for children
• Children's swimming pool

Sport

• sports/gym
• tennis courts
• aerobics
• Beach volleyball
• non-motorized water sports
• mini golf

beauty and health

• cosmetic procedures
• SPA-center
• jacuzzi
• massage
• sauna

Beach of the Grand Bahia Principe Punta Cana Hotel

First line of the beach. Sandy beach belongs to the hotel. Entrance to the beach, sunbeds and canopies is free. The entrance to the sea is gentle.

The comfortable Grand Bahia Principe Punta Cana 5* is located on the coastline of the Caribbean Sea. Occupies an area of ​​500 thousand square meters. m., is part of a large hotel complex BAHIA PRINCIPE HOTELS & RESORTS. But, despite the grandiose scale, navigation is well organized here - tourists quickly find the necessary locations.

There are special open carriages running along the three main lines, which can take you to the beach or restaurant in a couple of minutes. Moving around this way is very interesting and fun - children will definitely love it.

This is a paradise oasis, surrounded by picturesque tropical gardens and the gentle climate of the Dominican Republic. Endless entertainment for children and adults, neat territory, a well-groomed beach with white ocean sand, varied cuisine and polite staff have made the hotel a favorite place for tourists from Russia, Germany, Great Britain, Spain, USA, Canada. People come here alone, in couples, and families with children. This is a great place for a family holiday, a couple's holiday, a youth party, a honeymoon or a wedding ceremony.

Rooms

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The Grand Bahia Principle rooms are divided into Junior Suite Promo (the furthest location from the sea), Junior Suite Superior and Junior Suite Club Golden with privileges. In total, these are 780 rooms, decorated in colonial style, with an area of ​​43 square meters. m, which are located in cozy three-story bungalow villas. These rooms are absolutely identical in interior and condition. If there is no influx of people, visitors are accommodated in any building. According to reviews from tourists, even the rooms along the fence have an excellent view from the window.

The hotel was built in 2004 and underwent renovation in 2014, so the rooms are in excellent condition, as evidenced by photos and videos of tourists. Guests are accommodated according to the following options: 3 adults + 1 child or 2 + 2. Upon request, a baby cot can be provided free of charge. There are four rooms for people with disabilities, there are ramps everywhere.

The rooms are spacious and clean, there is a living room, bedroom, balcony or terrace with colonial-style furniture, where in the morning you can drink a cup of coffee while admiring the nature of the Dominican Republic.

Bedroom interior - two double beds or one King-size with canopy. The bathroom is nicely decorated, there is a Jacuzzi, towels, and disposable body care products.

For guests staying at Club Golden, additional services and 24-hour VIP service are offered. Junior Suite Club Golden can be booked immediately with the tour operator. They are located in close proximity to the sea - on the beach. Owners of Club Golden can visit another a-la-carte restaurant, order food to the room, use round-the-clock service, and the infrastructure of two other hotels.

Everywhere there is air conditioning and a ceiling fan, a TV with three Russian TV channels. Internet can be used free of charge for 1 hour per day in the lobby area. There is a telephone, iron with ironing board, rain umbrella, hair dryer, minibar, coffee maker and kettle, and other accessories for making coffee/tea. A large safe is provided for storing valuables.

The sockets are standard, but you may need an adapter, which you can buy at the reception. Guests have access to a minibar with mineral water, cola, Fanta, Sprite and beer. Smoking is not allowed in the rooms. Many tourists complain about the influx of mosquitoes, so it is worth taking protective equipment with you. Especially if the 2020 holiday takes place with a child.

Staff

The service is polite and friendly. The staff is clean and well-trained. Customer requests are fulfilled promptly. Cleaning and towels are changed daily, and bed linen is changed once a week. If something doesn’t work, you should contact us - all problems at the hotel are resolved promptly. No theft was noticed, however, to be on the safe side, it is better to pay for the safe. At the reception, as a rule, there is a Russian-speaking employee, but the main language of communication is Spanish and English. They also speak German and French.

Nutrition

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The standard all-inclusive package includes visits to seven a la carte restaurants - three dinners per week with a mandatory reservation. In the restaurants you can enjoy a variety of international, Mexican, Mediterranean, Italian, Japanese, French and local cuisine, there are luxurious grill and seafood menus. There are ten bars on the hotel grounds, including one near each pool. There is a 24-hour fast food restaurant on the beach. If you checked in late, you can always eat there.

The dining rooms are crystal clean, tables are served quickly, and the choice of dishes is amazing for gourmets. Guests are always satisfied with the food in both restaurants and buffets. They say that it is impossible to try everything, but the level of service is worthy of five stars.

If you inform the tour operator or staff that dietary meals are required, they will arrange them. The restaurants have vegetarian menus.

For the youngest guests there is an assortment of children's dishes, special children's tables, chairs and kitchen utensils.

Entertainment and animation

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The atmosphere of the hotel is conducive to an active family holiday, charging visitors with the solar energy of the holiday. The entertainment component is well developed. The daytime and evening animation is pleasing, music is constantly playing. Animators entertain guests and hold exciting competitions. For children there are shows in the evenings, a lively mini-disco, and animators also work with them during the day. Children from 4 to 12 years old attend a children's mini-club, where interesting activities are organized according to the Bahia Scouts program.

Three outdoor pools have a special section for children; there is a water park on the territory of the neighboring Grand Bahia Principe Turquesa, which can be visited for free.

Young mothers have a chance to devote time to themselves - professional babysitters will take care of their children at a reasonable price.

Adults won't be bored either: spa, cosmetologist services, massage, mini-golf, aerobics and water aerobics, gym, bungee jumping, catamarans, casino, amphitheater for evening shows, disco, beach football and volleyball, and more. There are cooking demonstrations and theatrical performances.

A solemn wedding ceremony in Punta Cana, which can be organized by prior arrangement, will never be forgotten by guests and newlyweds. A special program has been prepared for the newlyweds, consisting of pleasant bonuses, discounts and gifts.

Beach

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The hotel is located on the 1st line from the sea. Enjoy your own protected sandy beach, Playa Bavaro. After the famous Macau Beach, this is the best beach area in the Dominican Republic. Along the coastline it occupies an impressive half kilometer. There are no breakwaters, but a coral reef helps preserve the natural topography and protect the beach area from ocean waves.

The water delights with its transparency and turquoise color, and the sand with its whiteness and tenderness.

The entrance to the sea is convenient and sandy, which is important for young visitors and elderly people. The underwater world is diverse and safe. There are free sun loungers, towels and umbrellas on the beach.

One of the disadvantages is the smoking of vacationers on the beach. Families with children should look for sun loungers where there are no smokers.

The beach is cleaned, but from time to time there is algae that can spoil the impression. The ocean wave regularly drives them towards the shore. But the beach is constantly being cleared of them. Therefore, negative impressions are unlikely.

During periods of rapid influx of algae, it is better to swim near the buoys. Families with children can swim in this area with a swimming ring if the child does not get seasick.

I would like to note that there are few days when the Caribbean suffers from algae. As a rule, no more than three or four. And the beach area itself is safe: there are no jellyfish, sharks, or other dangerous creatures.

Territory and surroundings

Grand Bahia Principe Punta Cana is 36 km from Punta Cana International Airport. As a rule, they get there by taxi. In the surrounding area there are bazaars and Russian shops. But in the shops on the territory of the complex the prices are reasonable, and it is possible to pay by credit card. There are many places around where you would like to go on an excursion.

The most popular sightseeing tours are:

• Samana Peninsula;
• trip to Santo Domingo;
• Saona Island;
• Manatee Park;
• Walk along the ocean floor - Seaquarium.

Magical Caribbean!❤️.
From 01.02.20-12.02.20, my friend and I went to the sunny Dominican Republic. The flight was not easy - 12 hours. By the end, I no longer had the strength to sit; passengers crowded around the emergency exits and toilets. There were no flight delays in either direction (I don’t count 20-30 minutes as a delay). Upon arrival, we quickly went through customs control, which immediately surprised us - the attitude of the local customs officers. Everyone smiles at you and asks “how are you?” We passed control in about 15 minutes. Then we received our luggage, boarded the Pegasus bus and drove to our hotel in about 20 minutes. We were on holiday with a friend at the Bahia Principe chain hotel. In the Punta Cana area (the largest and most developed resort area of ​​the Dominican Republic). This hotel brand includes and unites 7 hotels over a vast territory: Grand Bahia Principe Turquesa, Grand Bahia Principe Punta Cana, Grand Bahia Principe Bavaro, Grand Bahia Principe Aquamarine, Luxury Bahia Principe Ambar, Luxury Bahia Principe Esmeralda, Fantasia Bahia Principe Punta Cana . Each hotel has its own territory, its own reception, its own restaurants, beach area and entertainment program. The entire territory is well-groomed, a huge number of staff work around the clock. If you go outside the hotel territory, there is dirt, garbage, and what was most surprising for us is that they have no palm trees, just an ordinary-looking forest, we decided that this is the hotel territory being planted specifically for tourists. We were guests of the Grand Bahia Principe Punta Cana Hotel. This hotel is a mirror image of the Grand Bahia Principe Bavaro. We could enter the territory of this hotel, and they, accordingly, entered ours. We did not have access to other hotels.
ACCOMMODATION.
There are 2-3 storey villas on site. We lived in villa number 12. It is located in the middle between the reception (where we had breakfast, lunch and dinner) and the ocean. There are 6 rooms on each floor.
We took a DBL superior room. Despite the fact that the hotel claims to be 5 stars, in this country it is far from 5 stars if you compare the room with the same Pattaya. However, the room is spacious and clean. Two separate wide 1.5 beds (or one large, as needed). Sofa, 2 armchairs, coffee table, wardrobe, safe. There are also 2 chairs and a table on the balcony. Plasma TV (there are 2 Russian channels), free minibar, tea, coffee, sugar. In the bathroom there are shampoos, conditioners, soaps, towels for feet, face, hands, large towels. There are no slippers, bathrobes or toothbrushes; we took them from home.
The safe is very sophisticated. We first tried to set it up ourselves, using a translator and instructions in English, but in the end we had to call a specialist for help.
Wi-fi was recently installed in the rooms; previously it was only in the lobby. When you check into the hotel, you are given the Wi-Fi password; it is issued personally to the room. Registration is simple, enter your email number, then on the “booking” tab enter your password and then agree to the terms of service, you’re done. But please note that the password on iPhones is only valid for 15 minutes, then you need to reconnect again (as they explained to us, this is due to the security system of iPhones). It works without restrictions on other phones. Room cleaning is done daily. I can’t say for sure, but it seemed to us that towels and bed linen were changed every day. The cleaning was of course a “4-”, but it didn’t bother us much. Always left a $1 tip. Both the cleaning lady and the waiters. It’s a small thing for us, but it’s nice for them. Plus, everything is so organized with them, everyone tries to do their job well and provide maximum comfort to the client, which is worthy of additional reward and motivation.
NUTRITION.
At the entrance to the restaurant you are greeted and escorted to a specific table. This is done so that guests do not run around looking for a table; the staff does this for them. The waiters are smart, they look neat, they always wear a white shirt, black trousers and shoes (and this is in 30 degree heat). A mandatory attribute is a smile and a good mood! They always ask how you are doing, joke, and give compliments.
The food at this hotel is of course excellent. The pastries served for breakfast are simply divine. Here the chef can prepare you scrambled eggs or an omelet from the ingredients you choose. They also bake pancakes and pancakes. Huge selection of cheeses, sausages, fruits and other food. Waiters serve coffee and tea. For lunch and dinner there is already a large selection of meat and fish prepared in different ways. Also pizzas, hamburgers, spaghetti. We never left hungry. There is something for everyone. You are also given the opportunity to visit 5 a la carte restaurants for free, but this can be done by appointment in the lobby at the Guests service counter. There are computers on which you can choose the date and time of your visit. But it’s better to do this immediately upon arrival, since there are a lot of guests and there may simply be no empty seats. We really liked all the restaurants we visited, both in terms of food and service.
ENTERTAINMENT
In the evening, an animation program takes place on site in the Theater and Village. The schedule of events is posted at the reception. Every day there is a new program, but it is scheduled for a week, then everything is repeated.
There is also a karaoke bar and nightclub on site. A large number of shops where you can buy sunscreen, hats, capes, swimming circles, glasses, alcohol, food (chips, chocolates, snacks, etc.). Be careful with topical creams and sun exposure. On the 3rd day, we developed an allergy to the sun, and it, in turn, was triggered by sunscreen. So stock up on antihistamines and prednisolone in case of swelling. This is a common problem for Russians; apparently our skin is too sensitive to the southern sun, and acclimatization when flying from winter to cold does its job.
OCEAN
The territory of Punta Cana is washed by the Atlantic Ocean. The ocean is certainly fabulous. Today it is calm - clear blue water, and tomorrow - big waves. Sometimes algae washed up from the Sargasso Sea, but there was not much of it. In general, our beach was one of the best on the entire coastal territory. At the neighboring hotels, a tractor removes algae from the territory, everything is dug up, the sand is yellow, which is not very beautiful. At our hotel, all the algae was removed by hand, the sand of the beach was white, there were many umbrellas, there were enough sunbeds for everyone, but to get a place in the shade, of course, you need to arrive early. In general, the sea is warm and the entrance is shallow. Air temperature during the day is 28-30 degrees. In the morning and at night the temperature is 23-24 degrees, which is quite comfortable. Plus, on the Atlantic there is always a strong wind, the heat is not felt. During the day there is animation on the beach for both children and adults. The contingent on vacation is mainly: Americans, Canadians, Swedes, Germans, French, a few Russians, no Chinese, which is a definite plus. In order to see blue azure, you need to visit the Caribbean Sea. We went there when we chose an excursion to the island. Saona (we purchased it from the company "Two Bananas". We recommend it. Guide Dimas - one love). Be sure to attend the show at the Coco Bongo club. This is an indescribable delight. All excursions in the Dominican Republic cost around $100, and it’s not budget-friendly, but you may only visit this country once; you need to make the most of your trip. Overall, we rate the holiday 10 out of 10. The Dominican Republic is heaven on Earth, as it is!

From 01.02.20-12.02.20, my friend and I went to the sunny Dominican Republic. The flight was not easy - 12 hours. By the end, I no longer had the strength to sit; passengers crowded around the emergency exits and toilets. There were no flight delays in either direction (I don’t count 20-30 minutes as a delay). Upon arrival, we quickly went through customs control, which immediately surprised us - the attitude of the local customs officers. Everyone smiles at you and asks “how are you?” We passed control in about 15 minutes. Then we received our luggage, boarded the Pegasus bus and drove to our hotel in about 20 minutes. We were on holiday with a friend at the Bahia Principe chain hotel. In the Punta Cana area (the largest and most developed resort area of ​​the Dominican Republic). This hotel brand includes and unites 7 hotels over a vast territory: Grand Bahia Principe Turquesa, Grand Bahia Principe Punta Cana, Grand Bahia Principe Bavaro, Grand Bahia Principe Aquamarine, Luxury Bahia Principe Ambar, Luxury Bahia Principe Esmeralda, Fantasia Bahia Principe Punta Cana. Each hotel has its own territory, its own reception, its own restaurants, beach area and entertainment program. The entire territory is well-groomed, a huge number of staff work around the clock. If you go outside the hotel territory, there is dirt, garbage, and what was most surprising for us is that they have no palm trees, just an ordinary-looking forest, we decided that this is the hotel territory being planted specifically for tourists. We were guests of the Grand Bahia Principe Punta Cana Hotel. This hotel is a mirror image of the Grand Bahia Principe Bavaro. We could enter the territory of this hotel, and they, accordingly, entered ours. We did not have access to other hotels. ACCOMMODATION. There are 2-3 storey villas on site. We lived in villa number 12. It is located in the middle between the reception (where we had breakfast, lunch and dinner) and the ocean. There are 6 rooms on each floor. We took a DBL superior room. Despite the fact that the hotel claims to be 5 stars, in this country it is far from 5 stars if you compare the room with the same Pattaya. However, the room is spacious and clean. Two separate wide 1.5 beds (or one large, as needed). Sofa, 2 armchairs, coffee table, wardrobe, safe. There are also 2 chairs and a table on the balcony. Plasma TV (there are 2 Russian channels), free minibar, tea, coffee, sugar. In the bathroom there are shampoos, conditioners, soaps, towels for feet, face, hands, large towels. There are no slippers, bathrobes or toothbrushes; we took them from home. The safe is very sophisticated. We first tried to set it up ourselves, using a translator and instructions in English, but in the end we had to call a specialist for help. Wi-fi was recently installed in the rooms; previously it was only in the lobby. When you check into the hotel, you are given the Wi-Fi password; it is issued personally to the room. Registration is simple, enter your email number, then on the “booking” tab enter your password and then agree to the terms of service, you’re done. But please note that the password on iPhones is only valid for 15 minutes, then you need to reconnect again (as they explained to us, this is due to the security system of iPhones). It works without restrictions on other phones. Room cleaning is done daily. I can’t say for sure, but it seemed to us that towels and bed linen were changed every day. The cleaning was of course a “4-”, but it didn’t bother us much. Always left a $1 tip. Both the cleaning lady and the waiters. It’s a small thing for us, but it’s nice for them. Plus, everything is so organized with them, everyone tries to do their job well and provide maximum comfort to the client, which is worthy of additional reward and motivation. NUTRITION. At the entrance to the restaurant you are greeted and escorted to a specific table. This is done so that guests do not run around looking for a table; the staff does this for them. The waiters are smart, they look neat, they always wear a white shirt, black trousers and shoes (and this is in 30 degree heat). A mandatory attribute is a smile and a good mood! They always ask how you are doing, joke, and give compliments. The food at this hotel is of course excellent. The pastries served for breakfast are simply divine. Here the chef can prepare you scrambled eggs or an omelet from the ingredients you choose. They also bake pancakes and pancakes. Huge selection of cheeses, sausages, fruits and other food. Waiters serve coffee and tea. For lunch and dinner there is already a large selection of meat and fish prepared in different ways. Also pizzas, hamburgers, spaghetti. We never left hungry. There is something for everyone. You are also given the opportunity to visit 5 a la carte restaurants for free, but this can be done by appointment in the lobby at the Guests service counter. There are computers on which you can choose the date and time of your visit. But it’s better to do this immediately upon arrival, since there are a lot of guests and there may simply be no empty seats. We really liked all the restaurants we visited, both in terms of food and service. ENTERTAINMENT In the evening, an animation program takes place on site in the Theater and Village. The schedule of events is posted at the reception. Every day there is a new program, but it is scheduled for a week, then everything is repeated. There is also a karaoke bar and nightclub on site. A large number of shops where you can buy sunscreen, hats, capes, swimming circles, glasses, alcohol, food (chips, chocolates, snacks, etc.). Be careful with topical creams and sun exposure. On the 3rd day, we developed an allergy to the sun, and it, in turn, was triggered by sunscreen. So stock up on antihistamines and prednisolone in case of swelling. This is a common problem for Russians; apparently our skin is too sensitive to the southern sun, and acclimatization when flying from winter to cold does its job. OCEAN The territory of Punta Cana is washed by the Atlantic Ocean. The ocean is certainly fabulous. Today it is calm - clear blue water, and tomorrow - big waves. Sometimes algae washed up from the Sargasso Sea, but there was not much of it. In general, our beach was one of the best on the entire coastal territory. At the neighboring hotels, a tractor removes algae from the territory, everything is dug up, the sand is yellow, which is not very beautiful. At our hotel, all the algae was removed by hand, the sand of the beach was white, there were many umbrellas, there were enough sunbeds for everyone, but to get a place in the shade, of course, you need to arrive early. In general, the sea is warm and the entrance is shallow. Air temperature during the day is 28-30 degrees. In the morning and at night the temperature is 23-24 degrees, which is quite comfortable. Plus, on the Atlantic there is always a strong wind, the heat is not felt. During the day there is animation on the beach for both children and adults. The contingent on vacation is mainly: Americans, Canadians, Swedes, Germans, French, a few Russians, no Chinese, which is a definite plus. In order to see blue azure, you need to visit the Caribbean Sea. We went there when we chose an excursion to the island. Saona (we purchased it from the company "Two Bananas". We recommend it. Guide Dimas - one love). Be sure to attend the show at the Coco Bongo club. This is an indescribable delight. All excursions in the Dominican Republic cost around $100, and it’s not budget-friendly, but you may only visit this country once; you need to make the most of your trip. Overall, we rate the holiday 10 out of 10. The Dominican Republic is heaven on Earth, as it is!❤️…

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5.1. Cancellation or modification of Two Bananas Services:

5.1.1. “Two Bananas” may cancel the provision of Services in whole or in part due to circumstances that arose against the will and desire of “Two Bananas”, and which cannot be foreseen or avoided (force majeure), including declared or actual war, civil unrest, acts of government authorities , sanctions, epidemics, blockades, earthquakes, floods, fires and other natural disasters and other similar phenomena that prevent “Two Bananas” from fulfilling its obligations.

5.1.2. “Two Bananas” reserves the right to change the date or time of the start of the provision of Services, as well as the right to change the route, in the event of unforeseen circumstances specified in clause 5.1.1., without incurring obligations to pay compensation and damages to the Buyer.

5.1.3. If the provision of Services was interrupted due to the occurrence of circumstances specified in clause 5.1.1., “Two Bananas” has the right to withhold payment for the Services actually rendered.

5.1.4. If “Two Bananas” cannot complete the provision of Services due to the occurrence of the circumstances specified in clause 5.1.1., then, at the request of the Buyer, “Two Bananas” may reimburse the Buyer part of the amount paid for those Services that were not provided, according to Two Bananas calculations.

5.1.5. "Two Bananas" may terminate the provision of Services without paying compensation to the Buyer if the Buyer makes it impossible to provide the Services through rude and inappropriate behavior. In addition, in this case, the Buyer is obliged to compensate damage caused to “Two Bananas” in the amount of the full cost of the Services and other losses.

5.2. Cancellation of booking and provision of Services by the Buyer:

5.2.1. The Buyer has the right to cancel the booked Services. Cancellation is made by sending a message by email or other means of communication specified in the contacts section. A previously unpaid excursion must be canceled at least two days before it takes place. If the excursion or service was paid for in advance (as required by the internal rules of the company and the cooperation agreement with the contractor “Two Bananas”), a 100% refund of the amount is possible if there is a valid reason for canceling the excursion or service, as well as prior (at least 4 days) notification to “Two Bananas” "

5.2.2 If on the start date of the tour/trip the Buyer does not appear at the appointed time at the meeting point, then “Two Bananas” reserves the right to withhold the full cost of the Services.

6. Responsibility of the parties and resolution of disputes

6.1. For all issues not regulated by these Terms and Conditions, the Parties agree to be governed by the laws of the Dominican Republic.

6.2. Any complaints from the Buyer must be voiced to the leaders, guides or managers of “Two Bananas” immediately and must include arguments regarding the inconsistency of the Services described on the website and the Services provided to the Buyer. The Buyer agrees to cooperate with Two Bananas and wait for its justified complaint to be resolved locally, and to accept the proposed solutions to continue providing the Services. If the Buyer’s complaint cannot be resolved immediately and on the spot, then the Buyer has the right to send it along with documents confirming his innocence, by email or other means of communication. Two Bananas will consider the complaint within a reasonable time and in accordance with these Terms and Conditions. Refunds, after consideration of the complaint, can be made in an amount equal to the unprovided part of the Services, according to the calculations of “Two Bananas”, but cannot exceed the full cost of all Services provided.

6.3. "Two Bananas" is not responsible for services/products provided by third parties.

6.4. "Two Bananas" is not responsible for injuries, damages, losses, accidents, delays or deviations from the schedule, expenses or other problems incurred by the Buyer in connection with the violation of obligations on the part of hotels, transportation companies or other companies and persons providing services, included in the Services purchased by the Buyer.

6.5. If any provision of these Terms and Conditions is determined to be unlawful, void or unenforceable under the laws of the Dominican Republic, it will be deleted from the Terms and Conditions and the remaining provisions of the Terms and Conditions will remain in full force and effect and continue to be binding.