There was an error in the plane ticket: in what cases it is necessary to correct it, what needs to be done for this. What to do if you made a mistake in your first or last name when purchasing plane tickets Error in passport data on the air ticket

Did you spell your first name incorrectly, missed a letter in your last name, or mixed up your first and last name? Such errors occur to tens of thousands of air passengers every year. Some airlines turn a blind eye to this, while others call it a serious problem that may prevent you from flying.

The largest airline in Ukraine, UIA, has fairly strict rules regarding mistakes in first and last names. If an error is made that does not change the sound of the first/last name, but only lies in the peculiarities of transliteration, the ticket can be reissued through the airline's ticket office or call center with payment of a service fee of $ 50.

If a passenger has his first and last name mixed up on his UIA ticket, this can be critical when departing from foreign airports, for example, Beijing or Bangkok. Therefore, the air carrier recommends reissuing the ticket.

However, according to UIA passengers, they were able to fly with minor errors in their tickets without having them corrected, but this only concerned “lax” destinations, for example, to Europe.

corrects free of charge any typos in the first/last name, if their number does not exceed three. To do this, you need to call the low-cost call center no later than three hours before departure.

If the mistakes made significantly change the first/last name, then the air carrier will charge a fee for changing the passenger's name, since such changes are not considered corrections of typos.

If the passenger changed his last name after purchasing a ticket (change in family status), you must contact customer service by filling out the Complaints section, or contact the call center.

Customer Service employees will contact the passenger and inform them where to send the required document. In this case, 30 days are given to process the request and provide a letter with a response. If a passenger needs to resolve this issue earlier, they should contact the airline’s call center immediately.

If a passenger has his first and last name mixed up, it is advisable to correct this mistake in order to avoid misunderstandings at the airport. To do this, you need to contact the airline's call center. Because This correction is not considered a name change; it is done free of charge.

The airline Atlasglobal (Atlasjet), which recently began flights on the Ukrainian market, allows no more than three errors in the spelling of the passenger's first and last name, provided that they do not completely change the sound. For example, if the ticket contains Anastasiaa, and the passport contains Anastasiia.

A passenger whose first and last name is mixed up in the booking will be accepted for transportation on airline flights. If the passenger has already arrived at the airport and noticed such an error, the airline representative at check-in will be able to correct the first and last name.

However, if you find errors in your ticket, Atlasglobal advises you to contact the agent who issued the ticket or the airline's call center by calling 0 800 505 563 before arriving at the airport to correct the passenger's first/last name or make an appropriate note.

Alitalia allows passengers to officially correct, after paying a fee of 20 euros, the following errors in their issued ticket:

• Incorrectly specified gender of the MR/MRS passenger
• Error in spelling first and last name (Misspelling) – up to 3 letters (Alexander - Aleksandr)
• Rearrangement in the Last Name/First Name sequence
• Changing your surname in cases of marriage or divorce
• Officially registered change of last name/first name
• Correction of a shortened name into a full name (Katya - Kateryna)

However, unofficially, the airline confirms the possibility of making a flight without changing the ticket and paying a fee in case of minor errors, for example, if the passenger’s gender is mixed up, the first and last names are reversed, or there are no more than 3 typos in the first and last names that do not change the name.

Belavia has strict rules similar to UIA regarding mistakes in the first or last name on an air ticket - they are not allowed. The exception is when a passenger travels using an internal passport, and the data is entered on the ticket in Latin letters. For example, Y is incorrectly indicated instead of I, G is indicated instead of H, and X is indicated instead of KS.

The ticket must contain your last name first, followed by your first name. If the ticket is issued incorrectly, the airline representative has the right not to accept the passenger for transportation.

An incorrectly issued ticket must be returned with a fine, according to the fare rules. If an error was nevertheless made, the passenger can contact the Belavia representative office in Kyiv, where each case will be considered individually.

Turkish Airlines, which has been awarded the title of best airline in Europe for several years, does not fine passengers for mistakes made when issuing tickets.

The air carrier is guided by international rules that allow up to three mistakes in the first or last name, as long as they do not distort the sound.

Also, the passenger will be able to fly away if the first and last names on the ticket are mixed up. Turkish Airlines allows air travelers with this error to fly.

Air Astana is strict with mistakes in the first and last name on the ticket. Errors are not allowed, but if there are no more than three, the air carrier will correct the ticket free of charge. To do this, you need to contact the agency where you purchased the ticket, or the Air Astana representative office in Ukraine by email [email protected] or phone + 38 044 390 73 68. The same should be done if the first and last names are reversed.

The airline notes that all changes must be made before the flight departs, because... at the airport, a mismatch between the first/last name on the transliteration ticket of the international passport may delay the registration process.

Austrian Airlines and other Lufthansa Group airlines allow up to three errors in the first or last name on an airline ticket, as long as these errors do not significantly change the spelling/sound. In such cases, nothing needs to be changed.

You also don’t have to worry if your first and last names are mixed up on your ticket when flying around Europe. If the error is more significant or if the last name and first name are reversed for a ticket to the USA/Canada, then the adjustment is made at the place where the ticket was purchased. There is no fine in such cases, but a fee may be charged for re-issuing the ticket. For example, for Ukraine it is $50, for Russia - 35 euros, for Belarus - 20 euros.

However, passengers managed to successfully fly to America, having errors in the spelling of their last name, but before departure, a corresponding note was made on the ticket at the place of purchase.

The Israeli airline El Al, famous for its probably the most stringent safety rules in the world, is quite liberal about mistakes made in the first or last name. There should be no more than three of them, and they should not change the sound of the first or last name.

The airline also notes that passengers quite often confuse their first and last names. With such tickets they will be able to fly, but when registering for a flight on the website, they must indicate their first name instead of their last name.

If a passenger notices an error in the ticket, he needs to contact the airline office by phone +38 044 230 69 93 to add passport data to your order that uniquely identifies the passenger.

Royal Jordanian Airlines allows up to three mistakes in the first/last name on the ticket. Swapped last and first names are not permitted.

In this case, the passenger must return the ticket at the place of purchase according to the fare rules and buy a new ticket.

KLM airline, like many airlines, uses the “up to three errors” rule, but calls it unspoken, because it is not written down anywhere.

For example, in the rules you can find the following clarification: " MISSPELLED NAMES, IRRESPECTIVE OF THE NUMBER OF CHARACTERS AS LONG AS THE CHANGE IS LOGICAL" (Incorrect spelling is allowed regardless of the number of characters as long as the change is logical).

For example, if the letters are interchangeable - Andrii - Andriy, Olga - Olha, etc. For flights to the USA, KLM requires a 100% match in the spelling of the first and last name in the passport and on the ticket. But in each case, it recommends contacting the call center for advice.

If the first and last names are reversed, you must call the call center and notify employees at check-in at the airport.

Given the general rhythm of life and everyday lack of time, many passengers independently arrange and book air tickets on the Internet. Often it is simply not possible to turn to professional ticket office workers. Therefore, an error on a plane ticket is a common occurrence and occurs all the time. Of course, this inaccuracy in the form of an incorrectly written or missing letter or number is always found, but often after registration and payment for the ticket. Practice shows that very often typos are made due to inattention and there are different types. Accordingly, solutions to correct them are not the same.

Airline ticket sales agents and airline employees themselves often refer to generally accepted rules that up to 3 (three) errors are allowed on one plane ticket. Of course, making 3 typos is an amazing fact, but one typo is far from uncommon for those who fly frequently. In reality, no uniform standards have been officially approved by the International Air Transport Association (IATA). This statement is unspoken. Each company operates according to its own rules.

The most common inaccuracies and typos on a plane ticket:

• mistake in the last name on the air ticket;
• mistake in name on air ticket;
• the address is incorrect;
• the date and place of birth are incorrectly indicated;
• inaccuracy in flight date or time;
• The passport number is entered incorrectly;
• The gender or method of address is incorrectly specified.

Let's figure out what to do if you are faced with such a situation.

Error in last name on airline ticket

The most common error encountered during registration is the last name on an electronic plane ticket. And the most difficult and unpleasant option is the incorrect spelling of the first letter of the surname. There is only one way out - call the airline and, having clarified the rules, make adjustments according to the carrier’s requirements. There may be several of them.

1. Make an amendment (remark) on the air ticket. If you are lucky, then under the guidance of a manager you will need to perform a series of actions, and it will be a free operation.
2. Make changes on the website in your personal account where you issued the ticket. In this case, the service will most likely be paid, and the cost may be close to the cost of the flight or more. For example, at Finair, for changing a first or last name through a Finnair Plus account, a fine of 25 euros has been approved, because the ticket is tied to the passenger’s last name and first name, and not passport data.
3. Make changes at the airport. A call to the airline will help you decide on the right solution. If you are given this option, then try to arrive at the airport with plenty of time and resolve this issue on the spot. You can try to check in with the wrong flight ticket. Practice shows that even the most strict companies sometimes allow this scenario to happen.
   If it doesn’t work out, there is only one way out. You need to pay the fine on the spot and make corrections to your last name on the air ticket.
4. Return your incorrectly filled out old air ticket and purchase a new one. In this case, additional costs will apply. On many airlines, when replacing an old ticket with a new one, the discount is only on airport taxes and fuel surcharges, and the basic cost of the flight remains unchanged. Although there is also the option of replacing it by paying only a small fine.

If you are unlucky, and according to the rules of your company, a replacement is made only upon payment of the full amount, then you can try to find another company, because the closer the departure time, the greater the discounts offered to customers. It is possible to compare prices from several carrier companies.

A simpler accident is the incorrect spelling of a name or any letter in a surname except the first.

In this case, the likelihood that you won’t need to change anything increases several times. It all depends on the rules of the air carrier. But in order to make sure of this, you must definitely call the air carrier or the reservation department. Let's look at what options they can offer you.

1. Don't do anything at all. That is, do not make any corrections. Still, it’s better to ask to make an amendment to the plane ticket for your own peace of mind. This procedure is simple and is performed free of charge.
2. Make an amendment (remark) to the air ticket. This output is optimal. With the help of a manager, performing this operation will not be difficult.
3. Make changes in your personal account on the airline’s website. With such an offer, find out whether the service is paid or free. Very often, when checking in, airport staff look at the first letter, but the rest may not notice. If this service is free, then it is probably worth spending some time and making corrections. If additional payment is required, you can rely on luck and try to register without adjustments.
4. Return your mistakenly filled out old air ticket and purchase a new one. Such a way out is possible. For example, the largest air carrier in Ukraine, Ukraine International Airlines (UIA), does not allow any corrections. Otherwise, you may simply not be allowed on the flight.

What can be done to prevent the most common inaccuracies when filling out the “Last Name\Name” column?

1. Clarify in advance how your data will be written correctly. Since September 2014, in connection with the transition to international standards for writing names and surnames, new transliteration rules have come into force.
   

   The letter "Y" was previously designated as "Y", and now as "I".

   The letter "C" was previously designated as "TS", and now as "TS".

   The vowels "Yu" and "Ya" will now be designated as "IU" and "IA".

   The sign "Ъ" will now be designated as "IE".

   There are sites on the Internet with programs to check the correct spelling of your data. Using them will help reduce the likelihood of incorrect filling.

2. Buy a ticket directly from the airline. If you have the opportunity, it is safer and more convenient to buy a ticket from an air carrier without the participation of additional booking agencies. Then, if typos occur, you will resolve issues related to their elimination directly, and not with intermediaries. Often this option is even cheaper.
3. Registration on the airline service. Many airlines allow adjustments to be made up to 24 hours before the flight. Therefore, you need to carefully consider this rule. When registering early on the carrier’s website, you will have the time and opportunity to enter your data correctly, and most services will automatically enter them into the correct column.

Other common mistakes

Let's look at other common errors in an electronic plane ticket. If you You entered your passport number incorrectly, then you shouldn’t worry too much. This information is requested at the initiative of the airline and may not even be asked when purchasing a ticket. However, for your own peace of mind, you can call the company and add adjustments.

If it happened inaccuracy in flight date or time, then ticket replacement is required. In this case, a call to the airline will help determine the correct solution - either making an amendment and paying a fine, often a large one, or buying a new ticket. Moreover, buying a new ticket can be more profitable than making changes. Otherwise, you may not get on the plane at all.

When gender or method of address is incorrectly indicated, then you can simply forget about this inaccuracy. No one will be interested in what gender you consider yourself to be. There is no need to call anywhere either.

Wizz Air will transfer flights to Boryspil airport from September 2 to 12 due to the closure of Kyiv Zhulyany Airport (Kiev named after Igor Sikorsky) for runway repairs. In this regard, a slight change in the schedule of departures and arrivals from Kyiv is possible. “Passengers whose flights are affected will be informed of their options and will automatically be offered alternative flights,” Wizz Air said. If a passenger has booked a flight departing from Zhulyany Airport, but does not want to fly from Boryspil, he will be able to return the full cost of the ticket without penalty or receive a credit in the amount of 120% of the cost of the flight to his account, which can be used to make other bookings . Zhulyany Airport will be closed from 09:00 on September 2 to 09:00 on September 12, Kyiv time. During this time, the company plans to repair the runway, as well as taxiways No. 1 and No. 2. The cost of the work is estimated at UAH 33 million. Material source: avianews.com

UIA Infants under 2 years of age can travel sitting on the lap of one of the parents. In this case, the infant must purchase a ticket without a seat at a special price with a 90% discount on the full cost of the selected fare and without airport taxes. Such a ticket must be issued in the adult’s booking, to which the ticket for the infant is “linked”. If one adult is flying, but with two children under the age of 2, then for the second child, parents need to buy a ticket with a seat at a special discount. Its size will depend on the conditions of the chosen tariff, approximately 25%, but it is worth considering that it may not exist. For such a flight, the parent must provide a car seat for the child. It can also be used for a child under 3 years of age or more, but provided that the child’s weight does not exceed 18 kg. Maximum seat dimensions of a car seat: 42x42 cm (16.5x16.5 inches) with the mandatory presence of belts for fixation. The airline provides baby bassinets on long-haul UIA flights on board Boeing-767 and Boeing-777 aircraft in all classes of service. As the number of tubes is limited, an adult must request this service in advance when booking a ticket. The child can be transported on board the aircraft in any type of stroller. On the plane, large strollers are checked in as baggage. Upon arrival, it will be issued upon exiting the plane. Carriage of strollers for up to 2 infants as cargo is free, otherwise you will be charged at the excess baggage rate. If the size of the stroller does not exceed the carry-on baggage allowance, it can be transported in a luggage rack instead of one piece of carry-on baggage. The airline refuses to transport women in labor and newborns in the first 7 days after birth, as well as if the onset of childbirth is expected in the next 7 days before the day of transportation. Turkish Airlines Turkish Airlines offers reduced fares for children aged 8 days to 2 years. The size of the discount depends on the route and date of travel. Children aged 2 to 7 days are allowed on board the aircraft if they have a medical certificate confirming that “There are no reasons why flights would be contraindicated for this patient.” However, children under 48 hours of age are not allowed on airline flights. Infants may only travel if accompanied by an adult over 18 years of age. An adult can only accompany 1 child. Turkish Airlines flights offer several additional services for passengers with small children, in particular, dedicated check-in counters for the flight. Infants who travel on a caregiver's lap are secured with a special infant seat belt. The guardian may request a separate seat for the infant. In this case, the child should be placed in a carrycot, which should be placed on the airplane seat. The dimensions of the carrycot must be 40x40 cm. If a passenger requests a separate seat for an infant, a ticket will be issued at a reduced child fare without additional charge for the carrycot. Baby strollers on Turkish Airlines flights can only be carried in the cargo hold of the aircraft. The baby can be transported on a trolley to the entrance of the aircraft, and then the stroller can be handed over to the staff. At the end of the flight, the staff will unload the stroller and hand it over to an adult. Turkish Airlines flights offer 2 types of fruit and vegetable baby food in glass jars. It can be ordered at the time of booking or up to 24 hours before departure. For those passengers who...

As part of the event “Around the World. Traveling with Loved Ones,” which took place on May 18, 2019, all participants were able to witness the awarding of a new record for Ukraine! But first things first. The event took place in the innovation and educational space TseHab. About 40 people were present, many with children, and this was no coincidence. Speaker Artem Chepurnoy shared his experience and life hacks in organizing a trip around the world with his family, including his 1.5-year-old son. A relaxed atmosphere, an interesting story in the form of a dialogue, gorgeous photos and videos - all this created the format of a large friendly meeting. The ceremonial part began with the appearance of the representative of the Book of Records of Ukraine - Vitaly Zorin. It was he who presented the diploma for a unique record - “The youngest child to travel around the world, age 1.5 years.” The baby, together with his parents, went on a 52-day tour around the world, which proved that all ages are submissive to travel. The partner of the record and the event was the travel provider Airlife, whose services were used to organize all air travel along the route. Raffles and gifts were also prepared for the guests. Everyone could take part in the photography competition from Citrus Academy. And attentive listeners competed for prizes from Singapore Airlines, Delta Air Lines and flydubai, whose flights and services the travelers used. The event was organized under the leadership of the company Other Travel, whose director, Andrei Khodeev, is in many ways a pioneer in creating not only well-planned trips, but also non-standard events. The guests were inspired, actively participated in the dialogue and received an answer to their main question: “How to plan a vacation with a child and at the same time relax on your own?” To summarize the event, we can definitely say that such events arouse increased interest and initiative among the public. And this is not surprising; Ukrainian tourists are increasingly choosing unusual routes, non-standard holidays and fresh emotions. This means the experience and advice of other travelers, meeting a reliable travel provider and like-minded people will help organize the perfect trip for the whole family! Book flights, hotels and insurance with Airlife - be confident in the quality of your trip.

It often happens that a person makes mistakes on an air ticket when issuing it, especially if this is done through the website. We'll tell you how many typos are allowed and what to do in each option. After all, you can enter the wrong letter or number anywhere in the document, and in each situation this will lead to different consequences.

Today, travelers are increasingly using electronic check-in and ticketing systems. Thus, you can carry out the procedure without even leaving your home or work office. And when using ready-made forms, it only takes a few minutes. But it is precisely this ease and accessibility that leads to many typos made when filling out.

How many mistakes are allowed on an airline ticket?

Travelers often say that the presence of 1-3 inaccuracies in the indication of passport data on an electronic document does not lead to serious consequences. But the main difference is whether you are flying within the Russian Federation or going abroad, as well as the carriers you choose. Some of them are quite strict regarding filling out personal data when completing documents.

Therefore, you should initially ask what rules exist in the company whose services you want to use. And although the unspoken “rule of three mistakes” often applies, serious problems can still arise with some typos. Then you will either not be allowed on the plane or will be forced to pay a large fine.

What to do?

Depending on what kind of mistake was made and where you filled out the document, the measures taken to eliminate it differ. If this is a carrier’s website or a special electronic system for booking tickets, then it is better to contact the operators on the hotline and ask what they can offer from the available actions to correct the problem.

Many similar resources have personal accounts that have a separate button for editing the entered data. True, they often turn out to be paid. In each case, you should also take into account which airline you booked your ticket with.

Some of them will not pay attention to typos; it is enough for them that the number and series of the passport, as well as the photo, correspond to the real person providing the document. In other cases, you will have to pay a large sum for the error.

Types and consequences of errors

Most often, the severity of a typo depends on where exactly it was made. The most common ones are:

1. There is an error in the spelling of the first name, last name or patronymic, but not the first letter. In this case, the problem may lie in the incorrect spelling of any of the words, or in changing their correct sequence. Such a typo rarely leads to problems, especially if the flight is made within our country. Most carriers won't even notice the discrepancy. This often happens as a result of converting the Cyrillic alphabet to the Latin alphabet. Therefore, try to accurately indicate all the data by analogy with a foreign passport.
2. A much more serious problem is the incorrect spelling of the first letter of the surname. After all, it is precisely by this that passengers are searched for on the lists and, more often than not, only this is what they pay attention to. A typo in the first letter must be corrected, otherwise you may not get on the plane.
3. An error in the date of birth is less scary and problematic. Still, try to check these numbers carefully, because some airlines are strict in this regard. Usually it is not difficult to correct such an oversight by calling the operator on time.
4. Incorrect passport data (series and number) - in some cases this is considered a minor typo not worth attention, in others it will make it impossible to use the ticket or even make any corrections. Many airlines establish the passenger’s identity using this data, and when providing a passport, they correct other typos for free. It is better to ask in advance whether the operator will be able to make a remark and correct them if an error is made in the number or series of the passport.
5. Flight date and time – here it is advisable to be especially careful and check the ticket several times. Very often, on the websites of carriers or electronic ticket offices, the month of arrival is not the one needed. And if you make the slightest mistake here, you won’t be able to get on the plane. After all, they won’t be able to check you in for a non-existent flight or put you on one on which you are not listed as a passenger. Any changes in this place are fraught with large fines, but more often you will have to buy another ticket.
6. Gender and method of address is the most insignificant mistake that hardly anyone will pay attention to. Whether you put “Mrs.” or “Mr.” before your own name is of no interest to anyone. A person today has the right to consider himself a man or a woman, regardless of his real status.

Each carrier has its own rules regarding filling out tickets, errors made and how to edit them. Therefore, in a specific situation, it is advisable to contact the operators of a particular service and clarify this issue. In most cases, the problem will be fixed over the phone and free of charge. Although sometimes you will have to pay a fine for this or resolve the issue on the spot, at the airport.

How to fix a typo?

Even typing one letter incorrectly can result in you not getting on your flight or having to pay double the price for your ticket. But there is no need to panic ahead of time. Try to find out exactly what accessible way you can fix the problem.

img-fotki.yandex.ru

To do this, a few days before departure, you should carefully review the document and contact the appropriate service. Start correcting errors a few days before registration, as this may take a long time.

There are the following options to solve the problem:

• Most often, a special note is included in the electronic ticket, which indicates that an error was made in a certain place and it must be corrected.
• In the most serious cases, you will have to change the document or buy it again. Experienced travelers even manage to find an excellent way out of such a situation and purchase a repeat air ticket at a reduced cost. After all, today there are many resources that hold sales for individual flights at certain hours or days.
• When correcting an error in your personal account on the website or over the phone, you will sometimes have to pay a fine. It can be insignificant or reach almost the same cost as a new ticket. It all depends on the type of typo, their number, time to contact support and the rules of the specific carrier whose services you are going to use.

Video: common problems when purchasing air tickets.

How not to make a mistake?

It has been noticed that when issuing tickets online, people often make serious mistakes in their first and last names, as well as other passport data. And there are many more of them than when filling out documents at a standard ticket office, where a professional operator works. And although he has to write down other people's surnames, which are often complex and difficult to pronounce, the specialist almost never makes typos.

But if you want to book air tickets yourself and do it at home, then you should follow these recommendations to reduce the risk of errors.

1. Many online resources of this kind have personal accounts; you can only enter your data into them once, after checking them first, and when you fill out the document, they will automatically be pulled up to the right place.
2. Try to carefully review and check the ticket immediately after issuing it and do this again a few days before departure so that you can correct everything in time.
3. For help in correction, always contact the agency that issued the document.
4. Study the rules of the airline whose services you are going to use so that you know exactly what points you should pay special attention to.
5. You can write down your data in a text document on your computer and simply copy it when filling out forms.
6. The most common mistake is to indicate the wrong month of arrival, so look at what exactly is displayed on the screen in a certain window.
7. Take your time and carefully check every letter and number; it’s better to spend a little more time initially than to get nervous and overpay for a minor mistake.